This is a fictional example built to show the format. It is not a real client's information.
Sample 90-Day Plan of Action
Here is the kind of plan an assessment ends with.
Priority 1.Consistent training and onboarding
- What I observed
- Each center trains new team members its own way.
- Why it matters
- Quality depends on who happened to train whom.
- 90-day action
- One onboarding path for every center, with a checklist and a 30-60-90 day check-in.
- Owner
- Operations leader
- Due
- Day 45
- How we will know it worked
- Every new hire at every site completes the same path.
Priority 2.Director decision ownership
- What I observed
- Routine questions still go to the owner.
- Why it matters
- The owner is the bottleneck.
- 90-day action
- A decision guide that says what directors decide, what they report, and what escalates, plus a weekly director scorecard.
- Owner
- Owner and directors
- Due
- Day 30
- How we will know it worked
- Fewer routine calls and texts to the owner.
Priority 3.Enrollment and payer mix
- What I observed
- Some centers sit well below capacity and the subsidy mix is not tracked.
- Why it matters
- Revenue is being left unclaimed.
- 90-day action
- A monthly enrollment and payer-mix report, and a review of subsidy rates and food program participation.
- Owner
- Finance or operations lead
- Due
- Day 60
- How we will know it worked
- The report is produced monthly and reviewed in leadership meetings.
Priority 4.Brand and market clarity
- What I observed
- Several brands in the same town compete with each other and are compared against each other internally.
- Why it matters
- Confusion for families and for team members.
- 90-day action
- Define who each brand serves and how it is different, and measure each against its own goals, not against the others.
- Owner
- Owner and marketing lead
- Due
- Day 75
- How we will know it worked
- Each brand has a one-page positioning statement the team can repeat.